Service Delivery Policy

Last updated: 25 September 2026

TrainMuscle sells services, not physical goods, so nothing is shipped. This policy explains how a booked session is delivered to you.

What is delivered

Each booking is one personal training session: 60 minutes, in person and one-on-one with a verified trainer. Our Services page lists the types of training on offer.

Where

At the location agreed on the booking, such as a park, your home or a gym one of you can use, in Karachi, Lahore, Islamabad or Multan. You enter the location when you book and the trainer sees it before accepting.

When

At the date and time slot you booked. The trainer accepts or rejects your request before the session starts, and the app notifies you either way. If they don't respond in time the request is rejected automatically and you are refunded in full.

Confirming delivery

The trainer starts the session in the app when you meet and marks it complete when it ends. Your payment is only released to the trainer after that. If the trainer doesn't mark it complete, the app completes the session automatically after it ends. You can still report a problem for 24 hours after the session ends.

If the session isn't delivered

If the trainer doesn't turn up or the session doesn't happen as booked, report it from the booking in the app. Refunds for a session that wasn't delivered are covered in our Refund & Cancellation Policy.

Rescheduling

Either of you can propose a new time for a confirmed session from the booking in the app, up to its start. The other person has to accept. If they do, the session moves to the new time and your payment stays in place; nothing is refunded or charged again. A session can be moved once. If the new time isn't accepted, the session stays as booked and the cancellation rules apply.

Venue permissions

The trainer is responsible for choosing a safe, lawful location and for getting any permission a gym or private venue requires. Any entry fee a venue charges is between you, the trainer and the venue.

Contact us

Questions about this policy? Get in touch and we will reply within one working day.