Help Centre

Answers to the questions we hear most. Still stuck? Reach us below.

How do I book a session?

Go to the Explore tab, find a trainer you like, select an available time slot, and confirm your booking. You pay for the session in full when you book.

What is the cancellation policy?

Cancel at least 24 hours before your session for a full refund. Cancellations after that are not refunded. The full rules are in our Refund & Cancellation Policy.

How do I contact my trainer?

After booking, you can message your trainer from the booking details screen in the app.

What if my trainer doesn't show up?

You'll receive a full refund. Report the issue from the app within 24 hours of your session ending, and our team will review it.

Contact us

Call, email or WhatsApp us. Every way to reach us, and our office address, is on the Contact page. Support hours: Every day, 9 AM to 11 PM. We reply within one working day at the latest, and much sooner during support hours.

Your safety

Every booking and every chat has Report and Block. A report reaches our team at once, lets you cancel your sessions with that person for a full refund whatever the notice, and takes a trainer reported for harassment or safety out of Explore until we have looked into it. Blocking closes the chat both ways and stops any new booking between you. Phone numbers are hidden in chat, and payments made outside the app are not protected. If you are in danger now, call 15.